Privacy Policy

At Afiya International, we respect your privacy like we respect our business relationships. This policy explains how we handle your information when you visit us online or offline.

What We Collect & Why

1. Information Type Examples Why We Collect
2. Identity Data Name, phone, email, address To process orders & deliver products
3. Order Data Products bought, price, date To maintain sales history & warranty
4. Payment Data Bkash/Nagad number, bank info To complete transactions securely
5. Technical Data IP address, device type To improve our website experience

Note: We never collect sensitive data like passwords or credit card details without your direct consent during payment.

How We Use Your Data

We use your information only for legitimate business purposes:

1. Order Processing – To confirm, pack, and ship your products

2. Customer Support – To answer queries and resolve issues

3. Warranty & Service – To track your product for after-sales support

4. Updates & Offers – To inform you about new arrivals or promotions (only if you opt in)

5. Business Improvement – To understand what products our customers love

Sharing Your Information – We Keep It Limited

We never sell your personal data to anyone. 

We may share your information only in these cases:

· Delivery Partners (like Steadfast, Pathao, Sundarban, RedX) – Only shipping address & phone number

· Legal Requirements – If court or government agency asks (rare)

· Business Transfer – If we ever merge or sell the business (with your data protected)

Cookies & Tracking (For Website Visitors)

We use basic cookies to:

· Remember your cart items

· Show you relevant products

· Understand which pages are popular

You can clear cookies anytime from your browser settings. No third-party ads, no tracking for marketing nonsense.

How Long We Keep Your Data

Data Type Retention Period

Order history  1 years (for warranty & tax purposes) 

Customer contact info Until you ask us to delete

Technical logs 30 days only

After that, we delete or anonymize everything.

Your Rights – You Are in Control

You can ask us anytime to:

• See what data we have about you

• Correct wrong information

• Delete your data (except what law requires us to keep)

• Stop marketing messages

Just call or email us. We respond within 2-3 working days.

Security – How We Protect You

We use:

· Manual verification for high-value orders

· Limited access – Only 1-2 trusted team members see your data

· No digital storage of sensitive payment info

Children's Privacy

We do not knowingly collect data from anyone under 18. If you're a parent and believe your child gave us information, contact us immediately.

"We believe in clear communication. If you have any privacy concern, walk into our showroom and talk to us directly."

Afiya International – Your Privacy, Our Promise.